FAQ

 

General Questions

How long does it take for my order to be processed?
I live overseas, can you work with me?
Do you charge VAT(Sales Tax)?
Do you offer your products wholesale?
Do you provide pdf artwork for print at home options?
What are your payment methods?
Do you accept payment in two instalments?
Do you accept returns and refunds?
What if my items are damaged or faulty?
Is BerinMade environmentally friendly?
What are your terms and conditions?

Wedding Stationery Orders

When should I start thinking about ordering paper goods?
How do I calculate how many of each item I will need?
Do you also make on-the-day accessories?
How many proofs will I have?
Can I make any changes to the Ready to Go range?
How does the Semi Custom process work?
What lettering changes can I make during the design process?
Can I make any colour changes during the Semi Custom process?
Do you offer a custom service for wedding stationery?
Do you have any other papers available?
Do you have any other envelopes available?
Do you offer samples?
Refunds and Returns

Stamps

How do you make your stamps?
The lead time for stamps is 10 days for production. Why does it take so long?

Custom Stationery & Services

How far in advance should I contact you about custom work?

How long does the process take?

What type of custom projects do we take on?
How do I find out more information or to discuss a quote?

General Questions

How long does it take for my order to be processed?
Standard stationery orders are usually processed between 2 to 3 business days. Wedding stationery that has to be personalised can take between 2 to 6 weeks depending on the level of customisation.

Ready-to-Go Weddings: 2-3 weeks to dispatch
Semi-Custom Weddings: 4-6 weeks to dispatch

However, due to holidays and peak season, there may be delays from time to time. Please review this table for accurate up to date information on processing times. Please email us if you have any questions about your order or shipping.

I live overseas, can you work with me?
Yes of course! We often accept international orders for our stationery. We are excited to work with international clients through email and Skype and have found it to be very effective. In terms of shipping, you will have the option of basic shipping or tracked and expedited shipping.

Please note, BerinMade is not responsible for any custom fees or duties incurred on international shipments as these are the sole responsibility of the purchaser. To find out more information about rules, regulations and rates, please contact your local customs office.

Do you charge VAT (sales tax)?
For all orders within the European Union, VAT of 20% applies. This is included within the price listing for each product. We are not required to collect VAT on any orders outside the European Union and therefore this cost will be deducted at checkout.

Do you offer your products wholesale?
All of our greeting cards are offered wholesale to our approved retailers. Please email us at info@berinmade.com if you would like more information.

Do you provide pdf artwork for print at home options?
We do not usually provide pdf artwork for print-at-home options. This is to ensure the quality and integrity of our designs.

The only pdf artwork that we provide is table numbers as free downloadables.

What are your payment methods?
We take payment by debit card, credit card, Paypal and bank transfer. We also offer the option for you to pay by bank transfer. If you would like to pay by bank transfer, payment must be made within seven days in order to secure your order, unless otherwise negotiated separately with us.

Can I pay in two instalments?
We are happy to accept your payment in two instalments if your order is over £750. This is only available if you pay by bank transfer. The first instalment will be 50% of your order. The second instalment will be the remaining 50%. The design process will begin after the first instalment has been paid. You will be invoiced separately for the second installment which will be due before any products are sent to print or production..

Do you accept returns and refunds?
Unused and unopened orders may be returned within 28 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though postage and shipping costs are non-refundable). Used, opened, and/or sale items cannot be returned.

Please note that this does not apply for wedding stationery and/or any personalised and custom orders.

50% of the overall cost, or the deposit cost (whichever is larger), of all wedding stationery and/or personalised orders are non-refundable after order confirmation. In addition, wedding stationery and/or personalised orders may not be cancelled or refunded after final proofs have been approved. Once you have provided final approval of your wedding stationery and/or personalised order, we cannot accept returns due to any and all errors (e.g. typos). By approving your final proof you accept responsibility for the information, wording and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint at the minimum quantity.

What if my items are damaged or faulty?
Any damaged or faulty goods must be notified to us by email within 5 days of receipt. Any damaged or faulty goods must be returned to us to be checked and verified before a refund is issued.

Is BerinMade environmentally friendly?
Absolutely! All papers are approved by the Forrest Stewardship Council (FSC) and where possible, we always use recycled packaging. All the inks used are vegetable-based too.

What are your terms and conditions?
A full set of our terms and conditions can be found here.
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Wedding Stationery Orders

When should I start thinking about ordering paper goods?
Typically, save the dates are sent out a year before the wedding date, and invitations are sent out 6-8 weeks before the wedding date. The order process can take anywhere between 2 weeks (for Ready to Go and Semi Custom paper goods) to at least 3 months (for custom paper goods).

We advise that you start your ordering process as soon as you have your wedding date and venue to ensure availability. Please check this table for accurate up to date information on our availability and processing times.

How do I calculate how many of each item I will need?
Each party will vary in terms of the quantity of paper goods they will need. Item-per-person goods are straight-forward, e.g. one menu, one place card, one escort card per person. Invitations are a little trickier, but the general rule of thumb is to take 70-75% of your total guest number. Of course, this will depend on the nature of your celebration. Are there more single friends than there are families and couples?  Basically, the higher proportion of single guests, the higher percentage of your guest no. you will need. Once you have your invitation quantity, order an extra 10-15% envelopes to allow for addressing mistakes.

Do you also make on-the-day accessories?
Of course! These are available in our ‘Ready to Go’ and ‘Semi Custom’ ranges. We also do custom one-off pieces such as hand-painted signs, etc, so please do get in touch if you’re interested in finding out more!

How many proofs will I have?
For our Ready to Go and Love Stamps range, you will have one free proof, so please make sure that you enter your information correctly! For semi-custom, you will have three free proofs and for custom work, up to five free proofs.

Can I make any changes to the Ready to Go range?
We can make colour changes to the items in the Ready to Go range but will have to charge a custom design fee, depending on the quantity and complexity of the changes to be made.

How does the Semi Custom process work?
The Semi Custom collection is created to let you drive the inspiration. Every pattern, illustration and floral can be colour co-ordinated, mixed and matched to the lettering you’d like to create a look that is uniquely yours! However, if you need any advice before you make an order, please feel free to ask us.

What lettering changes can I make during the design process?
In terms of lettering design, we are open to tweaking the lettering artwork in respect of positioning, flourishes, size and the overall shape during the design process. However, it is essential that you confirm the order and spelling of your names before you submit these details to us. Re-ordering the names or changing the spelling means that the letters will have to be re-drawn and therefore a design fee may have to be charged depending on the quantity and complexity of the changes to be made.

Can I make any colour changes during the Semi Custom process?
We ask that you use the colours and backers submitted on the website form as a starting point. Your first proof will be based on this. However, changes to the colours can be made during your 3-proof design process. If you change your mind after your third and final proof, an extra design fee may be charged depending on the quantity and complexity of the changes to be made.

Do you offer a custom service for wedding stationery?
Absolutely! We can create completely bespoke wedding invitations for you or tailor our semi-custom suites to meet your needs. Please see below for more details.

Do you have any other papers available?
Yes we do. We offer a variety of custom papers, each with different characteristics and over a range of weights. Please contact us before you make your order if you would like to discuss this. We would be happy to chat this through with you.

Do you have any other envelopes available?
We do as well! Please contact us before you make your order if you would like to discuss using different coloured or sized envelopes. We would be happy to chat this through with you.

Do you offer samples?
Yes, samples are available to buy for our Ready to Go and Semi Custom collections. You are able to hold and feel the card stock in your hands and to see the quality of our printing.

Because of the nature of digital printing, it is not always possible to reproduce colours that are 100% matched to your sample. However, any colour discrepancies are largely minimal and unnoticeable, and will not affect the integrity of the designs.

Refunds and Returns
50% of the overall cost, or the deposit cost (whichever is larger), of all wedding stationery and/or personalised orders are non-refundable after order confirmation. In addition, wedding stationery and/or personalised orders may not be cancelled or refunded after final proofs have been approved. Once you have provided final approval of your wedding stationery, we cannot accept returns due to any and all errors (e.g. typos). By approving your final proof you accept responsibility for the information, wording and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint at the minimum quantity.
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Stamps

How do you make your stamps?
Each stamp features your names which are hand-drawn, and digitally traced to give a smooth sharp edge on the lettering. The artwork is then sent to my experienced stamp supplier to be laser cut, and produced onto a block of solid oak wood with an elegant and sturdy handle. The stamp has a 5 year guarantee with the supplier.

The lead time for stamps is 10 days for production. Why does it take so long?
Often, your stamp will arrive to you within 1 week of your approval. However, because of the many varying factors in the making process, the lead time is padded out to 10 days in case of any glitches along the way. We have searched high and low for a stamp-maker who is skilled in their craft and cost effective so that the savings can be passed onto you. Our stamp supplier is based in Germany and so we have to allow time for shipping. Moreover, when the stamps arrive at our studio, they are all individually checked for quality to ensure my artwork is accurately traced and produced. It is rare that a stamp does not pass my check but in the cases where they don’t, we have to order a new one to be made. The lead time takes into account the re-ordering of the stamp.  Stamps are all packaged with our branding at the studio to ensure they are safely shipped out to you.
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Custom Stationery & Services

How far in advance should I contact you about custom work?
We only take on a limited number of custom orders at one time so please contact us with your request as soon as possible.

How long does the process take?
The time it takes for a custom project will depend on the scope of the project. However, we do our best to ensure that project schedules are tailored to our clients’ needs.

What type of custom projects do we take on?
We enjoy taking on a wide range of custom work. In respect of weddings, we do not only do standard wedding stationery but have undertaken projects such as laser cut table ornaments and seating plan installations.

We undertake a range of lettering projects, including logo lettering. If you have a project in mind, please contact us to discuss your ideas we would love to hear from you.

How do I find out more information or to discuss a quote?
You can use the contact form to get in touch with us, or e-mail us directly at info@berinmade.com. We’d be happy to send you more information and to work with you to come up with a customized quote.
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